Privacy Policy

Last update: 18.06.2025

This Privacy Policy aims to inform you about what personal data we collect, how we process it and what your rights are in relation to it when using the services of the Planeta Hotel, Sunny Beach.

1. Personal data administrator

“Hotel Planeta” (hereinafter referred to as “the Hotel”, “we”, “us”) is the controller of your personal data within the meaning of the GDPR.
Address: Sunny Beach, Bulgaria
Email: reservations@planetagroup.net
Phone: 0035955428200

2. What personal data do we collect?

We collect and process the following categories of personal data:
– First and last name
– ID card / passport details (in accordance with legal requirements)
– Email address and contact telephone number
– Reservation information (check-in and check-out dates, room type, etc.)
– Payment information (to a limited extent and as necessary)
– Special preferences, allergies, or requirements (if provided voluntarily by you)

3. For what purpose do we use your personal data?

– To manage reservations and accommodation
– To comply with legal obligations (e.g. registration in the register of accommodated persons)
– To contact you regarding the reservation or the services provided
– To improve the quality of our services
– With your consent – for marketing purposes, promotions and offers

4. Grounds for processing

– Performance of a contract – when booking and using our services
– Legal obligation – under the Tourism Act and other regulatory acts
– Legitimate interest – to improve our service
– Consent – where necessary (e.g., for marketing purposes)

5. How long do we store your personal data?

Data is stored:
– For a period of 5 years after accommodation – according to legal requirements
– Data processed based on consent (e.g. marketing) is kept until its withdrawal

6. Who do we share your data with?

Your data may be shared with:
– Competent state authorities – where there is a legal basis
– IT service providers, reservation systems, and payment services – subject to confidentiality
– Partners – only with your explicit consent

7. Your rights

You have the following rights regarding your personal data:
– Right of access
– Right to rectification
– Right to erasure (“right to be forgotten”)
– Right to restriction of processing
– Right to object
– Right to data portability
– Right to withdraw consent at any time
– Right to lodge a complaint with the Commission for Personal Data Protection: https://www.cpdp.bg

8. Data protection

We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

9. Contacts

If you have any questions about this Policy or wish to exercise your rights, please contact us:
Email: reservations@planetagroup.net
Phone: 0035955428200
Address: Sunny Beach, Bulgaria